Privacy Policy

For your account — your login, your billing, your usage — we decide how the data is used, and this policy governs it.

For the contents of your campaigns — the people you call, what they say, the recordings and transcripts — you decide, and we process it on your instructions. You are responsible for having a lawful basis to contact those people and to record them.

Account data: name, email, organisation name, hashed password, and the times you sign in.

Billing data: your balance, every usage charge, and the identifiers our payment provider returns. Card numbers are entered directly into the payment provider’s own form and never reach our servers or our database.

Campaign data: the contacts you upload, call recordings and transcripts, messages sent and received, and the analyses produced from them.

Operational data: logs, traces and metrics, which include request identifiers and error detail and are used to keep the service working.

Recording is a feature you control per agent. Many jurisdictions require that the other party is told a call is recorded, and some require their consent. Configuring your agents to comply is your responsibility; we provide the controls and the disclosure surfaces to do it.

We use third parties to deliver the service: telephony carriers to place calls, speech and language model providers to run agents, a payment provider to take payments, an email provider for transactional mail, and cloud hosting. They receive only what they need for their part, and they process it for us, not for themselves.

We do not sell personal data, and we do not use the contents of your calls or contacts to train models for anyone else.

Data is hosted on servers in the United States and Europe. Recordings and transcripts are kept until you delete them or close your workspace. Billing records are kept for as long as tax and accounting law requires, which is why closing an account does not erase invoices.

Traffic is encrypted in transit. Passwords are hashed, never stored in a readable form, and password-reset links are stored only as a hash so that a leak of our database cannot be replayed against your account. Access to production data is restricted to the people who operate the service.

You can export or delete your campaign data from the product at any time. To ask what we hold about you, to correct it, or to have it erased, write to support@realbotics.ai.

If someone you contacted through the service asks us directly to erase their data, we will pass the request to you, because it is your data and your decision to act on — except where the law requires us to act ourselves.

If we change this policy in a way that materially affects you, we will tell you by email before it takes effect rather than silently editing this page.

Privacy questions and requests: support@realbotics.ai.