Terms of Service

Realbotics lets you build AI agents and run them over phone and messaging channels: placing and answering calls, running campaigns against contact lists, and producing recordings, transcripts and analyses of those conversations.

You must give accurate account details and keep your credentials secure. You are responsible for what happens under your account, including anything done by people you invite into your workspace. Tell us promptly if you believe it has been accessed without your permission.

You must be legally able to enter this agreement and to bind any business you sign up on behalf of.

You are responsible for the calls and messages your agents make. You must not use the service to:

• contact people without a lawful basis, or in breach of do-not-call, consent or marketing rules that apply to them;
• record conversations where you have not met the disclosure or consent requirements of the jurisdictions involved;
• impersonate a real person or organisation, or misrepresent who is calling and why;
• send fraudulent, deceptive, harassing or unlawful content, or attempt to obtain credentials or payment details under false pretences;
• interfere with the service, circumvent its limits, or use it to build a competing product from our own outputs.

Telling recipients they are speaking with an automated agent is required in a growing number of places. Meeting that requirement is your responsibility.

Your agents, prompts, contact data, recordings and transcripts remain yours. You grant us only the permission needed to host and process them in order to run the service for you. The platform itself — the software, interfaces and documentation — remains ours.

The service is prepaid. You add credit, and usage draws it down at the rates shown in your billing page. If you switch on automatic top-up, you authorise us to charge your saved payment method the amount you set, when your balance falls below the threshold you set, until you switch it off.

Prices may change, and we will give notice by email before a change applies to you. Refund and cancellation terms are in the Refunds & Cancellation policy, which forms part of these terms. Amounts shown exclude taxes unless stated; you are responsible for taxes that apply to you.

We work to keep the service running but do not promise it will be uninterrupted or error-free. It depends on telephony carriers and model providers whose availability we do not control. We may change or discontinue features, and where a change materially reduces what you have paid for, you may request a refund of your unused balance.

We may suspend an account that is being used in breach of these terms, that is causing harm to recipients or to the service, or where we are required to by law or by a carrier. Except where the situation is urgent or unlawful, we will tell you why and give you a chance to put it right.

To the extent the law allows, we are not liable for lost profits, lost business or indirect losses, and our total liability for any claim is limited to the amount you paid us in the three months before it arose.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

You are responsible for claims arising from how you used the service — in particular, from calls made without a lawful basis or recordings made without required consent.

You can stop using the service at any time. We may end this agreement on reasonable notice, or immediately for a serious or repeated breach. On termination your unused balance is refundable under the refunds policy, and your data is handled as described in the Privacy Policy.

We may update these terms. If a change materially affects your rights we will tell you by email before it takes effect. Continuing to use the service after that means you accept the updated terms.

These terms are governed by the laws of the State of Delaware, United States, and the courts of that jurisdiction have exclusive jurisdiction over any dispute arising from them.

Questions about these terms: support@realbotics.ai.