Refunds & Cancellation

Credit is consumed by usage — time on calls, messages sent, and the models and telephony those runs use. Your billing page itemises every charge against the run that caused it, so a balance can always be traced to specific work.

You can request a refund of your unused balance at any time by emailing support@realbotics.ai from the address on your account. We return it to the original payment method, less any amount already consumed at the time of the request.

We aim to process refund requests within five business days. Your bank or card issuer decides how long it then takes to appear on your statement, which is typically a further five to ten days and outside our control.

Usage that has already happened is not refundable as a matter of course, because the telephony carriers and model providers behind it have already charged us for it.

That is not an answer to every situation. If you were billed for something that did not work — calls that failed for a fault on our side, duplicate charges, or usage against an account you had already closed — tell us and we will correct it. Write to support@realbotics.ai with the dates involved and we will check the underlying records.

If you switch on automatic top-up, we charge your saved card the amount you set, whenever your balance falls below the threshold you set. You choose both figures, and you can change or switch it off at any time from your billing page — it takes effect immediately.

We do not charge you on any other schedule. There is no subscription and no minimum.

You can stop using the service at any time; there is nothing to cancel and no notice period. Removing your saved card stops any further charge. To close the workspace entirely and have your data deleted, email support@realbotics.ai — the Privacy Policy describes what is deleted and what we are required to retain.

If a payment fails, nothing is charged and your balance is unchanged. If your balance reaches zero, agent runs stop rather than continuing on unpaid credit. Your configuration, agents and history are kept and resume when you add funds.

Billing questions go to support@realbotics.ai. If you think a charge is wrong, say so before disputing it with your bank — we can usually show you the exact runs behind it, and fix it faster than a chargeback can.